If I had it to do over I would have waited the 4 weeks and went with the Kraftsman trailer. As a side note I could have gotten a custom trailer from Kraftsman with the 16" cross-member centers in-lo of 24", 4400lb dexter axels in-lo of 4000lb easy lube axels, lifetime warranty on welds in-lo of one year, one year warranty on paint in-lo of no warranty, at a cost of $70.00 less than the Kaufman Trailer. Johnson also pointed out that if I compared his pricing with others that I would find that even with the issues I have pointed out with this trailer that I still received a great value. right down to letting me know that there is really know way to produce a car quality finish with the dust and dark spraying environment they are working with (yes he told me that the spray both was dark) Mr. I received a call from a Tim Johnson and he let me know he had reviewed the attached pictures and that his position was that this is what Kaufman Trailers delivers to its customers and that he didn't see anything that would justify a warranty claim or them to pay for any repairs. This is a recap of that conversation.Īfter talking with my sales person from Kaufman yesterday and him assuring me that they would handle the cost to make these issues right I was told that someone from Kaufman would be calling me back to talk with me about taking care of the issues I'm having with my brand new up-graded diamond deluxe car trailer. After that call he received another call from the customer service guy. Salesman called him back and told him they would take care of any issues and he could take the trailer to a local shop for the repairs. Thanks in advance for you help in getting these issues resolved. Please forward these to tim as he has left me a message earlier. This may not show today but will certainly show at some point. I'm sure there was cutting oil used and if the metal pieces were never cleaned then I can only assume the cutting oil is under the paint and primer as well. There are alot of paint issues, including the back were they didn't even clean the metal pieces off after they cut the holes for the back center lights. Here are the emails and his conversations with kaufman regarding the issues. Well when my brother got his trailer home he noticed some additional issues that he had missed while going over the trailer at Kaufman. Up to that point we had heard good things about both companies. Kaufman got the business due to the fact that Kraftsman had a 4-6 week delivery time and Kaufman was 1 week. My brother was in the market for a new trailer to haul our rzrs on and received quotes from Kraftsman and Kaufman. They would rather have the reputation of being cheap literally.I know a lot of people on the forum have a kaufman trailer and are happy with it, but I believe Kaufman may have made some changes to the way they build their trailers and also treat their customers. If they can save 10.00 on light wires they do instead of just doing it right and charging a few dollars more. If this industry was regulated like the auto industry they would be shut down or have to build better product. They're not rated on since that would kill them in bad publicity. From my options theyes have the worst service no follow up after sale not even a phone call from salesman or anyone. You should upgrade gage of wire and count on replacing wheels right away. So after short time rewired everything I had a rim leak air it was rust in Crack since I've replace 3 out of four rims no help from factory. The emergency brake away was wired backwards and shorted out charger. Pl u still they left scrap in frame cut wire off showed out everything. The first issues are that the total wiring is the lightest made and they made too short. I paid for trailer and when I started reading the warrantyear I stated so looks like no warranty since would have to return to them being 100 miles away. Bought a two car hauler new to this business is picked up my new trailer in Nebraska factory.
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